Front Desk

This course offers training for Front Desk Managers, Guest Service Representatives, Night Auditors and Concierge. Students will increase performance and retention while maximizing the utilization of IQware solutions.

 

  •  Front Desk Manager

  Using the IQUniversity Front Desk Managers who are responsible for ensuring customer satisfaction throughout their stay, hiring, training, coaching and supervision of staff members (in order to guarantee excellent service delivery) will learn the ins and outs of IQWare front office solutions. The knowledge acquired via the IQUniversity will not only allow them to increase performance and retention but will also maximize the utilization of key components of the IQWare solutions. The IQUniversity offers training to Front Desk Managers on the following applications:

  • PMS
  • CRS
  • QMS

  •  Guest Service Representative (Front Desk)

 Guest Service Representatives are often a client’s first contact with an establishment; they must cordially welcome all patrons, and provide many guest services during a guest stay. At check out, they will prepare invoices; explain charges and tender funds. Using the IQUniversity Guest service Representatives will learn how to efficiently perform these tasks allowing them to focus on providing alternate services to guest in order to make their stay more enjoyable. The IQUniversity offers training to Guest Service Representatives on the following applications:

  • PMS
  • QMS

  •  Night Auditor

 The Night Auditor who is responsible for verifying the postings and calculations of other associates, balancing shift audits, preparing summary reports and also often acts as a Guest Services Representative and Manager on Duty needs to fully understand how the various systems he is using work and interact together. Using the IQUniversity they will not only acquire inept knowledge of each solution but the Night Auditor will also gain key knowledge of how each solution integrates with one and other, giving them tools to resolve issues when the occur. The IQUniversity offers training to Night Auditors on the following applications:

  • PMS
  • POS
  • S&C
  • QMS

  •   Concierge

Concierges are acting as an assistant to guests as they will carry out a number of tasks for them. While they provide information and special services to enhance guests' visits they also need to interact with the front office systems in place in order to obtain additional information on the guest and ensure accurate billing of these services. The IQUniversity will provide Concierges the knowledge to easily navigate the IQWare solutions and obtain the information that is crucial to performing their duties efficiently. The IQUniversity offers training to General Managers on the following applications:

  • PMS

 


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